FAQs

General Information

To get in touch about all things Shop The River Cafe:

020 7386 4280  or info@shoptherivercafe.co.uk

Our phone and emails are monitored Monday – Friday 9.30am – 5.30pm.

Visit our store next to the restaurant, open Monday – Sunday 10am - 5.30pm.

Address: The River Cafe, Thames Wharf, Rainville Road, London, W6 9HA

If you have questions regarding the restaurant or are looking to make a reservation, see the website booking page at rivercafe.co.uk or contact them directly:

020 7386 4200 or info@rivercafe.co.uk

London Deliveries

We offer our full online range for delivery across London Tuesday - Friday.

Your order will be delivered by one of our delivery partners and tracking will be sent directly to the nominated email address and phone number provided on the order.

If your basket contains a Dolci item you will be required to select a date for delivery, otherwise we will despatch your order within 2 working days if a date is not selected.

Dolci orders in London should be expected between 12:00pm - 5:00pm via GOPHR courier.

Other orders should be expected between 9:00am - 6:00pm via DPD.

London Collections

You are welcome to collect your order from our Shop next to the restaurant (Thames Wharf, Rainville Road, London, W6 9HA) between 2.00pm and 5.30pm Tuesday - Friday. For collections after 5.30pm please call us to arrange collection from the restaurant.

UK Deliveries

We deliver a range of items available for delivery across Mainland UK (excluding all islands and the Scottish Highlands) via DPD in the overnight network Wednesday - Friday. Please be aware that our Dolci range is only available in London.

Tracking of your order will be sent directly to the nominated email address and phone number on the order. Deliveries should be expected between 9:00pm - 6:00pm. 

International Deliveries 

We deliver a range of our items outside of the UK to all countries apart from those within Europe. Please get in touch with us for a shipping quote via email at info@shoptherivercafe.co.uk

Deliveries are dispatched Monday to Thursday. We aim to dispatch all orders placed before 10.30am same day with delivery times taking approximately 5-7 days to arrive with you.

Please note duty is not paid in advance and customs restrictions and shipping tariffs may apply.

Our Products:

Dolci

Our range of fresh cakes, tarts, bread and ice cream is available in London only.

All of our dolci is prepared fresh to order for the day it is being delivered or collected and carry a shelf life of up to 3 days when stored correctly. Cakes are labelled with all ingredients and allergens in bold. Please be aware that all produce is prepared in a kitchen where other allergens are present.

Wine & Drinks

Alcoholic items may only be purchased by individuals over the age of 18. The person placing the order must be home to receive it, and may be asked for ID upon delivery.

Knives

Knives may only be purchased by individuals over the age of 18. The person placing the order must be home to receive it, and may be asked for ID upon delivery.

Returns

Please return homewares, books, drinks and store cupboard items in their original packaging within 28 days. These can be dropped off at, or posted to: Shop The River Cafe, Thames Wharf Studios, Rainville Road, London W6 9HA. 

Payments

We accept the following methods of payment

  1. River Cafe Gift Vouchers